11. Your web site can help you give improved customer service
Posted by admin | Posted in Top 18 Reasons For Having A Website | Posted on 05-08-2010-05-2008
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by providing information visitors can access. For example there can be a list of ‘frequently asked questions’ about your service or product.
This is an area that is often overlooked by web site owners. The simplest example of this is putting up a FAQ page (frequently asked questions) on your web site. Not only is this very helpful to customers because it provides instant answers to their “frequently asked” questions, but it also saves you and your employees considerable management time in not having to answer a string of e-mails/phone calls/faxes. What this usually means is when you do receive that e-mail/phone call/fax it is an actual order rather than an inquiry!
You can make information readily available to your customers. For example, new information has suddenly become available concerning your products. Put it on your website and communicate via e-mail to your customers — it’s that easy!
How about a Free downloadable sheet with helpful tips. Your visitors will love it!
